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Jewelry Collection
 
 
 

 


Terms & Policies:
  • Please contact us at 213-623-3784 or e-mail: info@princeofjewels.com for any special personalized orders, any questions or if you prefer to place an order by phone.
  • Upon receipt of your order, you will receive an e-mail or a phone call to confirm your order and give you an estimated time of delivery.
  • Once your order is ready to ship, we will email a notification or call to provide you with a tracking number.
  • For Security reasons, we ship to street addresses only, and not to PO Boxes or similar addresses.
  • All orders will be shipped pending credit approval and payment.
  • Customer support may contact customers for additional information as required.
  • In the event your order cannot be shipped, you will be contacted immediately informed the reason for the delay.


Product Value Guarantee & Exchange Policy:
We guarantee that you will be completely satisfied with your purchase and that your item will be appraised for at least double its purchase value. You will receive a written appraisal with the purchase of $500 or more. If you are not completely satisfied with your purchase you may exchange any non-custom pieces within 15 days from its delivery for any other item(s) of an equal or higher value. Custom orders are final. Engagement rings that include a center diamond are considered custom orders.

Payment Options:
We accept Paypal, Visa, Master Card, Discover, American Express, Checks and Money Orders. Please have the item numbers, your questions, or diamond specs ready before calling.

Shipping Policy:
Due to the high volume of orders, please allow at most 7 to 10 business days before receiving the item. For your convenience & safety, we use overnight shipping service and depending on the value of the shipment, we may require signature upon delivery. Shipping
charges for all orders will be added to your purchase.

Return Policy:
We are confident that you will be impressed with your purchase. However, if you are not 100% satisfied, you may exchange your purchase within 15 days of its delivery for any equal or higher value item(s). Returns have to meet the following criteria:

  • Contact us at 213-623-3784 to receive a "return authorization number"
  • Returns must include the original packing slip or invoice along with the return authorization number. Please keep a copy for your records.
  • The item(s) must be in original condition and in the original gift box. Any items showing signs of wear, alteration or damage are not returnable. Please note that any item with a Certificate, must be returned with the original Certificate in order to qualify for a full refund. Otherwise, the refund amount may be reduced by the cost of the Certificate.
  • Please wrap the package securely in a box and insure it for the full invoice value of the item(s), as we are not liable for the loss and/or damage to merchandise while in transit to us. Additionally, please require a signature for your shipment.
  • All free gifts (if any) with purchase must be returned with the products which are to be refunded. Refunds are not granted to merchandise which are not returned with the free gift.
  • Delivery charge will not be refunded
  • Return it to our office at: 650 South Hill Street, Suite 614, Los Angeles, California, 90014.

 

 

 

 
© 2010 Prince of Jewels