Product Value Guarantee & Exchange Policy:
We guarantee that you will be completely satisfied with your
purchase and that your item will be appraised for at least double
its purchase value. You will receive a written appraisal with
the purchase of $500 or more. If you are not completely satisfied
with your purchase you may exchange any non-custom pieces within
15 days from its delivery for any other item(s) of an equal
or higher value. Custom orders are final. Engagement rings that
include a center diamond are considered custom orders.
We accept Paypal, Visa, Master Card, Discover, American Express,
Checks and Money Orders. Please have the item numbers, your
questions, or diamond specs ready before calling.
Due to the high volume of orders, please allow at most 7 to
10 business days before receiving the item. For your convenience
& safety, we use overnight shipping service and depending
on the value of the shipment, we may require signature upon
for all orders will be added to your purchase.
We are confident that you will be impressed with your purchase.
However, if you are not 100% satisfied, you may exchange your
purchase within 15 days of its delivery for any equal or higher
value item(s). Returns have to meet the following criteria:
us at 213-623-3784 to receive a "return authorization
Returns must include the original packing slip or invoice
along with the return authorization number. Please keep a
copy for your records.
item(s) must be in original condition and in the original
gift box. Any items showing signs of wear, alteration or damage
are not returnable. Please note that any item with a Certificate,
must be returned with the original Certificate in order to
qualify for a full refund. Otherwise, the refund amount may
be reduced by the cost of the Certificate.
wrap the package securely in a box and insure it for the full
invoice value of the item(s), as we are not liable for the
loss and/or damage to merchandise while in transit to us.
Additionally, please require a signature for your shipment.
free gifts (if any) with purchase must be returned with the
products which are to be refunded. Refunds are not granted
to merchandise which are not returned with the free gift.
charge will not be refunded
it to our office at: 650 South Hill Street, Suite 614, Los
Angeles, California, 90014.